Q & A
Q & A
Here I try to answer the most common questions that I hear. Over time more may be added. Any other questions you may have please let me know.
Before you read on I am going to get one of the biggest problems that I deal with on a regular basis and that is the low ballers!!
MY PRICES ARE FIRM PEOPLE!! THE LOWEST IN TOWN DO NOT BARTER WITH ME!!!
To the people that accept the lowest prices in town and the best service THANK YOU!!
Q: How come you work out of your home?
A: Working out of my home saves money for everyone and keeps costs low. Sure, I could open a location somewhere but then that would mean all costs go up including labor/parts and I would need to hire staff. Some people may be turned off by the idea of me working from home and just go retail because they would think that I don't have the experience. Just because I don't have a retail location does not mean that I do not have the experience in my field. Most retail stores have a huge turn over rate that they would have to hire anyone that watches YouTube thinking they can fix a computer!
Q: Why should I bring my computer to you instead of a retail store?
A: That’s a good question! I have over 20 years experience with computer repairs. My prices are lower, that does not mean my work quality is low as I always maintain the highest work quality! Then there is trust, when it comes to personal files and information everything is kept confidential, secure and none of my business! Last but not least, most work done within the same day! So, you can get back to working or gaming.
Q: Could you tell me what's wrong with my computer and how to fix it over the phone/txt/email for free??
A: NO!!! ABSOLUTELY NOT!! Any and all problems will now have to go through a diagnostics process at my shop or if you need mobile!! Any attempt to try and get free info out of me will be met with a blocked call/txt/email and you will not be able to receive services from my shop!
Q: You say the job is going to cost this much? Can you do it for this much instead?
A: NO! My prices are always low and I will not be bartered with!
Q: Can I just show up to have my desktop/laptop looked at?
A: Unfortunately, no as I am not always in my shop. Please send me a txt/email/call and I should be able to help you out the same day. Thank you!
Q: Do you charge a diagnostics fee?
A: Yes, there is a diagnostics fee. If you are bringing it to an expert to find out the problem you can't expect it to be free! Everyone has bills to pay.
Q: Do you charge a Mobile fee?
A: Yes I do, there is a Mobile fee but its way cheaper than anywhere else. This fee is necessary to cover gas, insurance and maintenance on vehicle.
Q: What are some of the things you don't repair?
A: I DO NOT REPAIR: Apple Products, Chromebooks, Cell Phones, Anything Resembling A Tablet, Desktop Monitors, Gaming Consoles, Printers (Mechanically Broken), Hard Drives.
Q: Has my new part arrived yet?
A: If I have ordered a part for you please DO NOT! message me asking if it has showed up yet. I always inform you when you order it with a rough time on when it will show up and then when it does I will immediately txt\call you when it comes to my door!
Q: I dropped my Hard Drive can you fix it?
A: NO! If you have dropped your mechanical hard drive I can not fix it and no one in town will be able to. Now if you need data recovery for that drive I would have to send it away to the pros to be able to get your data back!